Central Consumer Protection Authority (CCPA) has issued a notice to Amazon for selling sweets under the name ‘Shri Ram Mandir Ayodhya Prasad.’
The CCPA has sought a response from Amazon within seven days from the issuance of notice, failing which necessary action will be initiated against them under the provisions of the Consumer Protection Act, 2019, an official statement said.
Headed by Chief Commissioner Rohit Kumar Singh, the CCPA has ”initiated action against Amazon Seller Services Pvt Ltd, concerning the sale of sweets on www.amazon.in under the name ’Shri Ram Mandir Ayodhya Prasad.”
The action has been initiated based on a representation made by the Confederation of All India Traders (CAIT) alleging that Amazon is engaging in deceptive trade practices involving the sale of sweets under the guise of ’Shri Ram Mandir Ayodhya Prasad’.
The CCPA has observed that various sweets/food products are available for sale on Amazon e-commerce platform (www.amazon.in) claiming it to be ”Shri Ram Mandir Ayodhya Prasad”. ”Enabling the sale of food products online that make false representations misleads consumers regarding the genuine characteristics of the product.
”Such practice falsely influences consumers to make purchase decisions they might not have otherwise taken, had the accurate attributes of the product been mentioned,” an official statement said.
Reacting to the development, an Amazon Spokesperson said, “We have received a communication from the Central Consumer Protection Authority (CCPA) regarding misleading product claims by certain seller(s) and investigating them for violations. In the interim, we are taking appropriate action against such listings as per our policies.”
It may be mentioned that under Rule 4(3) of the Consumer Protection (e-commerce) Rules, 2020, no e-commerce entity shall adopt any unfair trade practice, whether in the course of business on its platform or otherwise.
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