A woman from Hyderabad has accused a Swiggy Genie agent of stealing a laptop during a delivery and subsequently demanding a ransom of Rs 15,000. Nishitha Gudipudi, a civil engineer, detailed the incident in a LinkedIn post. The incident occurred when her husband booked a Swiggy Genie to transport a backpack containing the laptop from one office to another location in Madhapur. Gudipudi claimed that the delivery partner picked up the backpack and switched off his phone mid-way.
“He basically stole the laptop and initially we thought okay partially error at our end too to use Genie to deliver the laptop but how things took a turn after is what really surprised and scared us,” she wrote on LinkedIn.
When the couple reached out to Swiggy’s customer care, they struggled to identify the delivery agent. They sent two pictures to the couple and asked them to identify the individual who had picked up the parcel. The couple believes that Swiggy allows a person to register as their delivery partner using an Aadhaar or PAN Card and later allows anyone to log in using their credentials.
She then shared the “scariest part” of it all: “The next day we could reach the guy through WhatsApp call and he answered saying my friend was using my login, I’ll check and get back, and immediately we get a WhatsApp message from the same number blackmailing us to pay him Rs 15,000 to deliver the laptop through Rapido!”
Gudipudi also shared screenshots of the WhatsApp conversation between her husband and the person who demanded money. She also shared pictures of the man registered with Swiggy and the unauthorised individual who had gained access to the account using facial recognition.
After investigating the matter, Swiggy terminated the delivery agent and is in contact with the authorities to help resolve the matter. In a statement to News18.com, the company said, “At Swiggy, safeguarding our consumers’ safety and trust is our top priority. This incident breaches our code of conduct, and the delivery executive involved has been removed from our platform. We are in contact with the customer and are supporting the authorities investigating the matter to resolve this issue promptly.”
Check out how people have reacted to this incident:
“Luckily, you are in Hyderabad, a city known for having the best police force. Just go ahead and file a complaint; you will be pleasantly surprised to see how easily this whole issue will be resolved. It won’t take more than two days. In my case, the Hyderabad police caught a car driver who was driving rashly. He was the ninth owner of the car without an RC transfer, yet they managed to bring him to the police station by the second day,” expressed an individual.
Another added, “Did you get back the laptop? I don’t trust these platforms, sending small things like medicines clothes are ok but not laptop, mobiles etc. It is better to go and pick such things if we forget. We cannot expect ethics and good behavior nowadays because everyone is driven by money and can do anything for money. I had a typical experience of booking an ola bike ride, still cannot forget that incident. It was scariest ride of my life after sitting on bike I realised the driver was drunk and I kept quite. Whatever he said, I said ok and somehow he was able to drop me by driving 10 km under the influence. I reported after the ride but as usual nobody cares.”
“My friend had a situation where a delivery agent didn’t deliver her food, and on submitting a complaint to customer support the agent got angry and started calling and abusing. The agent then spent around 40 minutes near the end of the street waiting for my friend to step out. Worst part is that they have your address, if not today they can visit anytime. We did register an FIR in HSR police station. And yes it was also Swiggy,” shared a third.
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