CrowdStrike is giving out a $10 (Rs 837) Uber Eats gift card to its partners as a token of apology for a botched-up update that led to millions of Windows computers crashing last week. Several persons who received this gift coupon confirmed the news to TechCrunch. A single CrowdStrike bug caused havoc throughout the tech industry, resulting in one of the worst IT setbacks in recent years.
Leading industries including airlines, banks, merchants, broking houses, media businesses, and railroad networks, were impacted by the outage of Windows-based PCs. The outage reportedly led to a loss of over $5.4 billion for US Fortune 500 companies.
The partners reportedly received an email from CrowdStrike offering them the gift card and recognising “the additional work that the July 19 incident has caused.”
The email was purportedly sent out by a CrowdStrike email address registered under the name of Daniel Bernard, the chief business officer of the firm.
“And for that, we send our heartfelt thanks and apologies for the inconvenience,” the email read.
However, many recipients of the voucher claimed that the codes were disabled and the Uber Eats page displayed an error notice. It indicated that the gift card “has been cancelled by the issuing party and is no longer valid.”
As per a post on X, the value of the voucher in the UK was £7.75.
However, a CrowdStrike representative later issued a clarification stating that the $10 coupons were authentic, “Uber flagged it as a fraud because of high usage rates.”
CrowdStrike released a faulty update on July 19 that led to the crash of around 8.5 million Windows devices. The update led the affected computers to be stuck on a bright blue error screen with a message shown when Windows crashes or cannot load because of a critical software failure.
The outage has raised concerns among experts that many organisations were not equipped to implement contingency plans when a single point of failure such as an IT system, or a piece of software within it, crashes.
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