New Delhi: Suwidha is the only rural citizen service delivery project in the country covering every district of Punjab, according to the second Skoch report.
This makes Punjab the leading state in e-governance and also breaks the myth that the south and west Indian states are more tech-savvy than the north and eastern states.
There are 18 Suwidha centers?one each for every district in Punjab with plans for them to be expanded to 72 sub-divisions by the end of 2005.
Most of the services at the Suwidha centres, like issuing licences, passports, approvals, pension cases and ration cards, that used to take days are now available in a matter of hours.
The Skoch e-governance 2005 Report was researched over eight months of field visits to e-governance sites across the country.
In addition to interfacing with citizens and collecting first hand feedback, field visits were also conducted in rural and remote areas.
It is interesting to note that the lowest score for any project this time around was 7.4 for the property registration unit in Sangrur as compared to 5.1 for the passport service unit in Delhi last year.
Rural e-Seva in the west Godavari belt of Andhra Pradesh, began with 46 facilitation centres and has scaled over 200 centres and 2 million transactions while a computerisation project in the Supreme Court saw the pendency of cases come down from a remarkable 152,000 in 1996 to 29,000 till date.
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