How to Reply to an Airbnb Review

Mypotp

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posted on 11 years ago — updated on 1 second ago

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Airbnb is an accommodation website that lets people post their home online should they want to put it up for rent as a temporary lodging for travelers. Every property posted on this site is connected to specific owner or “host,” and can be reviewed by people who have rented and stayed there. Deleting or editing reviews on your posted property is not an option, but you can reply to these reviews in case you want to address a bad feedback or to thank the people who have stayed at your house.

Steps

Go to the Airbnb website. Open a web browser on your computer, and go to https://www.airbnb.com/. Click on the log-in button on the upper-right corner of the web page, and enter your account details and password.

Go to “Edit Profile.” To get there, click on your account button on the upper-right corner of the web page (where the log-in button was earlier), and select “Edit Profile” from the drop-down menu to edit your account information.

Check your reviews. On the Profile tab, click on “Reviews” listed on the left menu panel of the web page to show all the reviews linked to your account. These include reviews you’ve created and reviews about your place.

Look for the review to which you want to respond. On the “Reviews about You” tab, look for the review you want to address. Once you find it, click on the review.

Write your response on the text field provided. Explain any issues or express gratitude in response to the review about you. Once you’re done, save the response, and it should now be displayed on your account profile page.