How to Get a Refund from Google Play

Cuprive

Editor

posted on 10 years ago — updated on 1 second ago

6
views

Have you ever regretted buying an app, game, book, etc., in Google Play? Maybe your purchase is low quality or has a lot of bugs in it. If so, this guide will help you get a refund.

Steps

Getting a refund for a game or application

Act within two hours of purchase. If you wait longer, you won't be able to get a refund with this method.

Open the Google Play app.

Open the "My apps" screen by clicking the link in the left menu.

Click the "Refund" button on the application's page. If you don't see this button, but only see "Open" and "Uninstall" buttons, this means that two hours during which you can get a refund had passed and you can't get it anymore.

Follow the on-screen instructions to finish the refund process.

Getting a refund for a book

Make sure that seven days haven't passed since you bought the book. If a week has passed, you can't get a refund. At that point, you can only get a refund if the service was defective or the book was broken.

Contact Google Play Customer Support directly. You can do that here, and they'll help get your refund processed.

Get a refund for a device

Act within 15 days. If you bought a device on Google Play and you're not happy with it, you can return the item within 15 days of your receiving it. You will get full device's cost, except for shipping charges.

Get in contact with Google Play Customer Support here. They will provide you with the specific steps you need to finish your particular refund.

Pack your order. You will generally need: The device itself The box in which you received it Everything that you received with device, including accessories, documentation, etc. Printed refund form which you will get from Customer Support.

Send it to Google. You will get the address with the Customer Support instructions.

Get a refund for a movie

Make sure you're eligible for a refund. You can get refund for a movie within seven days since the date of purchase, only if you haven't started playing it. If the video is defective, you can get refund at any time.

Go to the list of your orders. Here you can see all the orders which were placed from your account.

Click the "Report a Problem" button in the movie's menu. To do this, you should click the menu button for your film and then you'll see the "Report a Problem" button.