In Store
When in the store, do not be on a cell phone if you are waiting in line. Never make the employee wait for you to finish your call before allowing him/her to take your order.
After you have made your order, step to the side so the employee can help the next customer. Often times, a person will take the order, and someone else will bring it to you.
However, don't assume the employee will take your meal out to you when it's during lunch or a rush. Instead, wait politely to the side until you hear your name called out.
Know the correct times to dig around for exact change. If there are few people in the store, or if it is readily accessible, feel free. Otherwise, it's more trouble than it's worth, both for you, and the employee.
Don't leave a mess. You are given a tray for a reason. There is no logical explanation for having sauce, salt, etc. all over your table.
Be nice. A nice customer is more likely to be treated with extra-special attention. Chat with the employee, be cordial, and treat them well.
Don't be afraid to ask questions. Chick-fil-A goes to great lengths to ensure that it's employees are customer-friendly. They don't mind answering your questions.
When waiting in line, do not attempt to place an order with, request sauces or a refill from any Team Member wearing a headset, unless they ask you for your order or if you need something. This person is in charge of taking orders for the drive-thru, so they will need to be able to take orders for drive-thru in a moment's notice, so don't slow them, and in turn, the entire drive-thru down.
In the Drive-Thru
Don't pull up to the speaker box with your window up.
Finish your telephone conversation before you think about entering the line.
If you complain about time, the employee will complain about you.
Pull as close as possible to the speaker box, and at the same time speak loudly without shouting.
Know what you want before you get there. The whole point of drive-thru is to serve customers as quickly as possible.
Speak up while you order. The headsets used do not have exceptional sound quality. If you mumble or slur, chances are you'll have to repeat yourself. If you drive a truck with a diesel engine, make sure to turn it off before they speak on the headset. It is almost impossible to hear you speak otherwise.
Do not ask for sauce until you get to the window. The person at the window handles the sauces. On the other hand, it is sometimes preferred that you ask for sauces at the speakers so that you don't hold the line up.
Pull as close as possible to the window-the employee doesn't have a stretchable back.
Ask for a specific number of sauces. "A lot" changes from person to person. This helps you get exactly what you want while also cuts down on product waste.
You do not need 16 sauces for your 12 nuggets. You may love condiments, but it took the employee time to stock the drive-thru sauces.
Do not order party trays through the drive-thru. It takes 10 minutes minimum to make a tray, so you'll have to park anyway. Unless you car has really comfortable seats, or a large TV, you'd probably be more comfortable inside. Plus, you would hold up the drive-thru line.
Be specific. Instead of just saying "I'll have a number 5 (nugget combo)", specify whether you'd like 8 or 12, and what type of drink you would like. Either way, they're gonna need to know. For milkshakes, please specify large or small. There is no size that is "regular or medium" for milkshakes. Don't forget to add if you would like (or not like) a cherry and/or whipped cream. :)
Listen when the employees repeat your order at the window. This step prevents the hassle of refunding or charging you the extra amount of money. They do this to make sure that you are getting exactly what you wanted.
Realize that the employee you are speaking with has probably been working in the same position for a few hours. So a nice customer with smile on their face is always a refreshing site to see.
If you see an employee changing one of the trash cans in one of the drive thru lanes DO NOT be in such a hurry you run over the trash bag full of trash that the employee just took out of the trash can. This can result in your order always missing something...
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