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Chaos ensued after the temporary closure of the main runway at the Mumbai airport because of “inclement weather” as passengers were forced to wait Sunday night.
The India Meteorological Department (IMD) predicted rain and thunderstorm in Mumbai on Monday as cyclone Biparjoy turned into an ‘extremely severe cyclonic storm’, and is expected to make landfall on the western coastline on June 15.
IndiGo Airlines took to Twitter and expressed regret for the inconvenience caused while replying to a passenger’s tweet complaining about a delayed flight.
“The flight to Mumbai got delayed for the fourth time (because of operational issues) still there is no clear communication. Such chaos affects the schedule of the passengers which should be valued. Really pathetic. At least passengers should be given other flights,” the passenger tweeted.
IndiGo responded by saying “it is never our intention to disrupt the plans of our passengers” and promised to resolve the issue soon.
@IndiGo6E @AAI_OfficialThe flight to Mumbai got delayed 4th time (because of operational issues) still there is no clear communication.Such chaos affects the schedule of the passengers which should be valued.Really pathetic.Atleast passengers should be given other flights. pic.twitter.com/2MCiYX8Gdp— Teddy (@RAnkursingh) June 12, 2023
As passengers’ complaints piled up, Air India also put out a statement saying “inclement weather conditions and the temporary closure of Runway 09/27 at the Mumbai airport have resulted in delays and cancellation of some of our flights”.
“Inclement weather conditions and the temporary closure of Runway 09/27 at the Mumbai airport, in addition to other consequential factors beyond our control have resulted in delays and cancellation of some of our flights. We regret the inconvenience caused to our guests, as we make all effort to minimise the disruptions,” Air India tweeted.
IMPORTANT INFORMATION:Inclement weather conditions and the temporary closure of Runway 09/27 at the Mumbai airport, in addition to other consequential factors beyond our control have resulted in delays and cancellation of some of our flights. We regret the inconvenience caused…
— Air India (@airindia) June 11, 2023
Many passengers took to Twitter and complained about flight delays and cancellations.
Utter chaos @AkasaAir at Mumbai Airport. Flight to Bangalore is twice delayed and gate changed FIVE times. Making people look jokers and run around the airport with luggage! Beyond ridiculous! Such shame! 8.15 new take off time and boarding yet to begin! Ppl furious now! pic.twitter.com/C4KolqJPRo— Boris D’Souza (@boris_dsouza) June 11, 2023
Heated argument between a lady passenger & @IndiGo6E staff in Mumbai airport. Del-Bom 2103 Indigo flight delayed by over 1 hr 40 mins. Lady’s father-in-law in ICU. #indigo pic.twitter.com/eklkzLmmUt— Dev Kachari (@KachariDev) June 11, 2023
Cyclonic storm ‘Biparjoy’ intensified into an “extremely severe cyclonic storm” and is likely to hit south-southwest Gujarat and adjoining Pakistan coasts.
ALSO READ: Gujarat On Alert As ‘Extremely Severe’ Cyclone ‘Biparjoy’ Nears Coast; High Tides, Rain In Mumbai | IMD Forecast
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