HDFC Bank Schedules Over 12 Hours Of Downtime Next Week; Know Services That Will Remain Unavailable

HDFC Bank has informed its customers about an upcoming system upgrade aimed at enhancing the banking experience. The upgrade is likely to improve performance speed, besides expanding its capacity to handle high traffic and boost overall reliability.

During the scheduled downtime, a few important services of the bank shall remain unavailable.

The scheduled system maintenance will commence at 3:00 AM on Saturday, July 13, and is expected to be completed by 4:30 PM on the same day.

“We have scheduled this upgrade on a second Saturday, a bank holiday, to minimise inconvenience. Yet, we advise you to plan your banking activities in advance and appreciate your cooperation as we enhance our systems to serve you better,” read the statement from the bank.

Available services

1. Cash Withdrawal: Debit and Credit Cards

Customers will be able to withdraw cash from any ATM using their HDFC Bank debit card (up to a restricted limit*) or credit card.

2. Shop and Pay: Debit Cards, Credit Cards and UPI

At stores: The facility to use the HDFC Bank debit or credit card on swipe machines will remain available.

Online: People can continue to avail seamless online purchases with their debit and credit cards, including through PayZapp.

UPI: Users can continue to use the service. However, it will remain unavailable from 3:00 AM to 3:45 AM and from 9:30 AM to 12:45 PM on Saturday, July 13.

The restricted limit for Debit cards will be a “combined limit for ATM Cash withdrawals, in-store transactions, Online transactions, and contactless transactions,” the bank stated.

3. Card management

Customers will face no issues and can continue to hotlist their card, reset the PIN and perform other card-related activities.

4 Merchant payments

Merchants will continue to receive payments via cards, however, updates to the account will be available only after the upgrade completion.

During the mentioned period, HDFC bank users will not be able to access the following UPI services: Send and receive money; Merchant payment (QR code or online); Balance enquiry; and set or change UPI pin.

All the bank customers have been advised to withdraw sufficient funds in advance before 7:30 PM on July 12 and further plan all their fund transfers to avoid any inconvenience during the scheduled maintenance period.