New Delhi Airtel, India's leading telecom brand, has won the 'Avaya GlobalConnect Customer Responsiveness Awards, 2005' for Best Customer Service in the telecom sector.
This prestigious award is an unequivocal acknowledgement of the customer care orientation of the organisation.
The Avaya GlobalConnect Customer Responsiveness Awards, 2005 evaluated and rewarded India's topmost companies, for their Customer Responsive Policies and Practices.
Commenting on the award, Manoj Kohli, President, Mobility, Bharti Tele-Ventures Ltd said, "At Airtel, our endeavor has been to make customer delight more a way of life than just an aspiration. We have gone from strength to strength, crossed significant milestones as the leading telecom company, because we are a 'listening' organization, one that is receptive and responsive to customer needs."
"I attribute this award to our Customer care measures that have earned us the trust & faith of our valued customers," he added.
For Airtel, Customer Responsiveness has been a key focus area, which has resulted in the company's innovations becoming global benchmarks.
Customer service is supported by use of world-class customer service technology solutions to provide a standardized, consistent and a high quality experience to all its customers, across all the 23 telecom circles in India.
In July this year, Airtel outsourced its contact centers to world-class BPO companies to significantly enhance its quality of customer service delivery.
Designed and structured by Professor Janakiraman of IIM Lucknow, (Designer of award methodology), Ernst & Young (Process Advisors) and AC Nielson (Research Partners) , the unique feature of these awards is that these are completely based on the verdict of the customer.
This award reiterates Airtel's focus and commitment towards Customer Delight.
Comments
0 comment